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Cases in Health Care Management

Sharon B. Buchbinder; Nancy H. Shanks; Dale Buchbinder

©2014  
ISBN: 9781449674298
List of Content Removed Due to Copyright Restrictions  

From the authors of the bestselling Introduction to Health Care Management, comes this compendium of 100 case studies that illustrate the challenges related to managing the health care services. Segmented by topic and setting, these cases span the full spectrum of issues that can arise in a variety of health care services settings. Undergraduate students in healthcare management, nursing, public administration, public health, gerontology, and allied health programs will find the writing to be lively and engaging. In addition, students in graduate programs in discipline-specific areas, such as business administration, law, medicine, nursing, pharmacy, occupational therapy, public administration, and public health will find the materials theory-based and thought provoking examples of real world scenarios. Along with lively writing style and the use of fiction techniques to engage the student in the cases, this book offers the following features: One hundred new cutting-edge cases written by experts in the field; Identification of primary and secondary settings for cases; Discussion questions for each case; Additional resources for students with each case; Teaching/learning methods such as role play; A case study guide, with rubrics for evaluation of student performance.
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    Chapter 1 Case Study: Case of the Reluctant Associate
    Author: Dale Buchbinder

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    Chapter 2 Case Study: Changing Physician Credentialing
    Author: Dale Buchbinder

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    Chapter 3 Case Study: The New Manager Needs a Coach
    Author: Sharon B. Buchbinder

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    Chapter 4 Case Study: Why Won’t She Just Retire?
    Author: Sharon B. Buchbinder

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    Chapter 5 Case Study: No Plan in Sight? Succession
    Planning in a Small Rural Hospital
    Author: Amy Dore

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    Chapter 6 Case Study: From Nothing to Something –
    Defining Governance and Infrastructure in
    a Small Medical Practice
    Author: Dea Robinson

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    Chapter 7 Case Study: Practicing Organizational Culture
    Without a Leader
    Author: Dea Robinson

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    Chapter 8 Case Study: Governing Board vs. Management
    Author: Louis Rubino

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    Chapter 9 Case Study: Transitioning to a New Leader
    Author: Louis Rubino

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    Chapter 10 Case Study: The Toxic Leader
    Author: Marie-Elena Barry

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    Chapter 11 Case Study: Inappropriate Client Behavior
    Author: Joshua H. Buchbinder

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    Chapter 12 Case Study: A Lottery for Employee Attendance
    Author: Sharon B. Buchbinder

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    Chapter 13 Case Study: Disorder in the House
    Author: Sharon B. Buchbinder

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    Chapter 14 Case Study: Managing Health Care Professionals:
    Mini-Case Studies with Role Play
    Author: Sharon B. Buchbinder

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    Chapter 15 Case Study: Take a Number
    Author: Sharon B. Buchbinder

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    Chapter 16 Case Study: The Write Candidate
    Author: Sharon B. Buchbinder

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    Chapter 17 Case Study: The Price of Hubris
    Author: Susan Judd Casciani

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    Chapter 18 Case Study: Isn’t it Great – My Boss
    Got Promoted and I Got His Job?
    Author: Nancy H. Shanks

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    Chapter 19 Case Study: Strategies for Dealing with
    Health Care Reform
    Author: Nancy H. Shanks

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    Chapter 20 Case Study: What Can I Do? My Boss is a
    Bully!
    Author: Nancy H. Shanks

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    Chapter 21 Case Study: Whose Decision is it About Which
    Positions Are Filled?
    Author: Nancy H. Shanks

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    Chapter 22 Case Study: Changing Patient Behavior: When
    Obesity is a Death Sentence
    Author: Nancy H. Shanks; Sharon B. Buchbinder

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    Chapter 23 Case Study: Dialysis Access
    Author: Dale Buchbinder

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    Chapter 24 Case Study: Medication Error
    Author: Dale Buchbinder

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    Chapter 25 Case Study: Resistance to Operative Site
    Marking
    Author: Dale Buchbinder

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    Chapter 26 Case Study: Surgical Need or Greed?
    Author: Dale Buchbinder

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    Chapter 27 Case Study: Surgical Site Infection
    Author: Dale Buchbinder

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    Chapter 28 Case Study: Who’s That Guy?
    Author: Dale Buchbinder

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    Chapter 29 Case Study: Wrong Site Surgery
    Author: Dale Buchbinder

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    Chapter 30 Case Study: Blood Borne Incident in an STI
    Clinic
    Author: Sharon B. Buchbinder

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    Chapter 31 Case Study: Ghost Posting in the OR
    Author: Dale Buchbinder

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    Chapter 32 Case Study: Heck No, I Won’t Go! I’m
    Not Covering for Free!
    Author: Dale Buchbinder

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    Chapter 33 Case Study: Improving Block Time Utilization
    to Increase OR Efficiency
    Author: Dale Buchbinder

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    Chapter 34 Case Study: Issues with Standardization
    of Products
    Author: Dale Buchbinder

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    Chapter 35 Case Study: Perverse Incentives: Reimbursement
    and Bilateral Surgery
    Author: Dale Buchbinder

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    Chapter 36 Case Study: The Electronic Medical Record:
    Efficient Medical Care or Disaster in the
    Making
    Author: Dale Buchbinder

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    Chapter 37 Case Study: To Robot or Not?
    Author: Dale Buchbinder

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    Chapter 38 Case Study: The Debt Collector in the ER
    Author: Sharon B. Buchbinder

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    Chapter 39 Case Study: The Patient Transportation Department
    Dilemma
    Author: Sharon B. Buchbinder

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    Chapter 40 Case Study: Economic Scarcity and Medicaid
    Author: Nancy K. Sayre

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    Chapter 41 Case Study: Can Our Company Add a Wellness
    Benefit?
    Author: Nancy H. Shanks

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    Chapter 42 Case Study: Outsourcing Medical Care
    Author: Nancy H. Shanks

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    Chapter 43 Case Study: Small Business and Health Insurance
    Author: Christine S. Spencer

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    Chapter 44 Case Study: Dr. Dave’s Depreciating Dental
    Drill
    Author: Kevin D. Zeiler

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    Chapter 45 Case Study: Nurse Bullying: Unprofessional
    Conduct
    Author: Marie-Elena Barry

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    Chapter 46 Case Study: Sleeping on the Job: A Managerial
    Challenge
    Author: Marie-Elena Barry

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    Chapter 47 Case Study: How Dare You Testify?
    Author: Dale Buchbinder

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    Chapter 48 Case Study: Sleeping on the Job in the OR
    Author: Dale Buchbinder

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    Chapter 49 Case Study: Inappropriate Social Networking?
    Author: Joshua H. Buchbinder

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    Chapter 50 Case Study: An Affair at Work
    Author: Sharon B. Buchbinder

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    Chapter 51 Case Study: Another California Wildfire
    Author: Sharon B. Buchbinder

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    Chapter 52 Case Study: Back to School
    Author: Sharon B. Buchbinder

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    Chapter 53 Case Study: Is Whispering Willows Nursing
    Home Prepared for a Disaster?
    Author: Sharon B. Buchbinder

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    Chapter 54 Case Study: Super Natural Medical Center’s
    Staffing Crisis
    Author: Sharon B. Buchbinder

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    Chapter 55 Case Study: The Lesser of Evils
    Author: Sharon B. Buchbinder

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    Chapter 56 Case Study: What Did You Say?
    Author: Sharon B. Buchbinder

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    Chapter 57 Case Study: Dealing With the Bipolar Employee
    Author: Nancy H. Shanks

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    Chapter 58 Case Study: What Should I Do About Freddie?
    Author: Nancy H. Shanks

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    Chapter 59 Case Study: The Foibles of Communication
    Author: Nancy H. Shanks; Sharon B. Buchbinder

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    Chapter 60 Case Study: The Dream Job Interview
    Author: Kevin D. Zeiler

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    Chapter 61 Case Study: Mini-Cases for Diversity
    Author: Sharon B. Buchbinder; Dale Buchbinder

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    Chapter 62 Case Study: Mrs. Kravitz and Her Cats
    Author: Sharon B. Buchbinder

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    Chapter 63 Case Study: Pray with Me
    Author: Sharon B. Buchbinder

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    Chapter 64 Case Study: Birds on a Wire
    Author: Donna M. Cox

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    Chapter 65 Case Study: Father Time: A Case of Division
    Amongst Generations
    Author: Amy Dore

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    Chapter 66 Case Study: See Me, Hear Me: The Case of
    the Disempowered Older Adult
    Author: Kelly Niles-Yokum

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    Chapter 67 Case Study: Diversity in the Health Care
    Workforce
    Author: Nancy K. Sayre; Sally O. Casey

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    Chapter 68 Case Study: Competition Across the Border
    Author: Nancy H. Shanks

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    Chapter 69 Case Study: Engaging with the Community
    and Developing Cultural Competence
    Author: Nancy H. Shanks

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    Chapter 70 Case Study: Hispanic Community Feels Excluded
    from Hiring Process
    Author: Nancy H. Shanks

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    Chapter 71 Case Study: Difficult Family Decisions in
    the End of Life
    Author: Nancy H. Shanks; Edythe McC. Pahl

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    Chapter 72 Case Study: A Community-Based Health Care
    Clinic Takes on the Complicated Issue of
    Abuse
    Author: Donna L. Wagner; Kelly Niles-Yokum

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    Chapter 73 Case Study: Conflict of Interest
    Author: Dale Buchbinder

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    Chapter 74 Case Study: Ethical Issues Over DNR Orders
    Author: Dale Buchbinder

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    Chapter 75 Case Study: How Dare You Bring Your Girlfriend
    to Visit Mom?
    Author: Dale Buchbinder

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    Chapter 76 Case Study: Saline Splash
    Author: Dale Buchbinder

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    Chapter 77 Case Study: The Gift Catalog
    Author: Dale Buchbinder

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    Chapter 78 Case Study: Unapproved Treatment: Honey
    on the Wound
    Author: Dale Buchbinder

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    Chapter 79 Case Study: When Lunch is More Than a Meal
    Author: Dale Buchbinder

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    Chapter 80 Case Study: No Good Deed Goes Unpunished
    Author: Sharon B. Buchbinder

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    Chapter 81 Case Study: Saint or Fake?
    Author: Sharon B. Buchbinder

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    Chapter 82 Case Study: When “Yes” Means “No”
    Author: Sharon B. Buchbinder

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    Chapter 83 Case Study: Emergency Divert Status
    Author: Kevin D. Zeiler

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    Chapter 84 Case Study: Doctor on Doctor Assault and
    Battery
    Author: Dale Buchbinder

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    Chapter 85 Case Study: Inappropriate Touching in the
    OR
    Author: Dale Buchbinder

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    Chapter 86 Case Study: Stents in the Cardiac Cath Lab
    Author: Dale Buchbinder

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    Chapter 87 Case Study: The Case of the Dishonest Employee
    Author: Dale Buchbinder

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    Chapter 88 Case Study: The Case of the Fake PA
    Author: Dale Buchbinder

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    Chapter 89 Case Study: The Case of the Snoopy PA
    Author: Dale Buchbinder

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    Chapter 90 Case Study: Who Stole the X-Rays?
    Author: Dale Buchbinder

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    Chapter 91 Case Study: Angel of Death
    Author: Sharon B. Buchbinder

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    Chapter 92 Case Study: Dirty Employees or Bioterrorism?
    Author: Sharon B. Buchbinder

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    Chapter 93 Case Study: He Said, She Said
    Author: Sharon B. Buchbinder

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    Chapter 94 Case Study: Dr. X and the Disappearing Clinical
    Trials Money
    Author: Sharon B. Buchbinder

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    Chapter 95 Case Study: Murder for Hire
    Author: Sharon B. Buchbinder; Dale Buchbinder

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    Chapter 96 Case Study: The Case of the Cooked Books
    Author: Sharon B. Buchbinder

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    Chapter 97 Case Study: The PA and the Phony Data
    Author: Sharon B. Buchbinder

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    Chapter 98 Case Study: The Unregistered Sex Offender
    Author: Sharon B. Buchbinder

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    Chapter 99 Case Study: Dr. Jim’s Wife Disappears
    Author: Sharon B. Buchbinder; Dale Buchbinder

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    Chapter 100 Case Study: Get That Video of Joey Jock
    Author: Nancy H. Shanks

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    Chapter 101 Case Study: Social Networks and Medicine
    Author: Kevin D. Zeiler

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    Chapter 102 Case Study: Health Care Management Case
    Studies and Guidelines
    Author: Sharon B. Buchbinder; Nancy H. Shanks; Dale Buchbinder

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    Chapter 103 Case Study: Cases by Primary (P) and Secondary
    (S) Settings
    Author: Sharon B. Buchbinder; Nancy H. Shanks; Dale Buchbinder

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