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Cases in Health Care Marketing

John L. Fortenberry, Jr.

©2011  
ISBN: 9780763764487
List of Content Removed Due to Copyright Restrictions  

Cases in Health Care Marketing features over 30 case studies that explore real-world scenarios faced by healthcare marketing executives. Divided into seven sections, the book covers issues in product development and portfolio analysis; branding and identity management; target marketing; consumer behavior and product promotions; environmental analysis and competitive assessment; marketing management; and marketing strategy and planning.
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205 pages
$38.95  Color
$32.80  B&W
$18.45  eBook
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    Chapter 1 Setting the Stage
    Author: John L. Fortenberry, Jr.

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    Chapter 2 Shoring up the Servicescape
    Author: John L. Fortenberry, Jr.

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    Chapter 3 Revitalizing a Brand
    Author: John L. Fortenberry, Jr.

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    Chapter 4 Expectations and Experiences
    Author: John L. Fortenberry, Jr.

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    Chapter 5 The Gamble
    Author: John L. Fortenberry, Jr.

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    Chapter 6 The Name Game
    Author: John L. Fortenberry, Jr.

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    Chapter 7 The Weakest Link
    Author: John L. Fortenberry, Jr.

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    Chapter 8 Missed Opportunities
    Author: John L. Fortenberry, Jr.

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    Chapter 9 Unanticipated Consequences
    Author: John L. Fortenberry, Jr.

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    Chapter 10 Advertising Doesn’t Work
    Author: John L. Fortenberry, Jr.

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    Chapter 11 The Perfect Formula
    Author: John L. Fortenberry, Jr.

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    Chapter 12 Finding the Right Mix
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    Chapter 13 Covert Operations
    Author: John L. Fortenberry, Jr.

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    Chapter 14 Form or Function
    Author: John L. Fortenberry, Jr.

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    Chapter 15 The Public Relations Disaster
    Author: John L. Fortenberry, Jr.

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    Chapter 16 Tragedy of Tragedies
    Author: John L. Fortenberry, Jr.

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    Chapter 17 Battling Pies in the Sky
    Author: John L. Fortenberry, Jr.

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    Chapter 18 Embracing Missions
    Author: John L. Fortenberry, Jr.

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    Chapter 19 Enough Is Enough
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    Chapter 20 All the Wrong Moves
    Author: John L. Fortenberry, Jr.

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    Chapter 21 Just Blame Marketing
    Author: John L. Fortenberry, Jr.

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    Chapter 22 The Elusive Marketing Culture
    Author: John L. Fortenberry, Jr.

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    Chapter 23 Words and Actions
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    Chapter 24 The Onsite Advertising Agent
    Author: John L. Fortenberry, Jr.

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    Chapter 25 Making the Intangible, Tangible
    Author: John L. Fortenberry, Jr.

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    Chapter 26 Opening Minds
    Author: John L. Fortenberry, Jr.

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    Chapter 27 Advertising Does Work
    Author: John L. Fortenberry, Jr.

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    Chapter 28 Dead Celebrities
    Author: John L. Fortenberry, Jr.

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    Chapter 29 Tit-for-Tat
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    Chapter 30 Winning Over Customers
    Author: John L. Fortenberry, Jr.

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    Chapter 31 Teasing with Price
    Author: John L. Fortenberry, Jr.

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    Chapter 32 Stopping Outshopping
    Author: John L. Fortenberry, Jr.

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    Chapter 33 A Few Degrees Off Target
    Author: John L. Fortenberry, Jr.

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    Chapter 34 Take It or Leave It
    Author: John L. Fortenberry, Jr.

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    Chapter 35 Through Others’ Eyes
    Author: John L. Fortenberry, Jr.

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    Chapter 36 The Scorned Customer
    Author: John L. Fortenberry, Jr.

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    Chapter 37 Changing Times
    Author: John L. Fortenberry, Jr.

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    Chapter 38 Connecting the Dots
    Author: John L. Fortenberry, Jr.

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    Chapter 39 Defining Competition
    Author: John L. Fortenberry, Jr.

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    Chapter 40 When a Rival Fails
    Author: John L. Fortenberry, Jr.

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