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Communication Skills for the Health Care Professional: Context, Concepts, Practice, and Evidence, Third Edition

van Servellen, Gwen

©2020  
ISBN: 9781284141429
List of Content Removed Due to Copyright Restrictions  

Communication Skills for the Health Care Professional, Third Edition is a comprehensive guide to improving patient outcomes through relationship building and the use of information technology to foster communication between patients, families, and health providers. The author examines the context for communication in an evolving health care system and provides the foundations for understanding human and therapeutic communication. Readers will learn critical competencies to ensure quality, patient-centered care as well as skills to manage communication across relevant constituencies. The book also touches on solutions for transforming health care by changing patient behavior and systems of care. Designed for undergraduate students across the health professions, this text provides caregivers with basic communication knowledge and skills and is an invaluable resource for those in administrative functions as well.
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549 pages
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$49.41  eBook
  • 19 pages
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    Chapter 1 Evolution of Health care Delivery and Implications
    for Health Providers Communications
    Author: van Servellen, Gwen

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  • 22 pages
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    Chapter 2 Technological Advances Have Changed the
    Way Health Professionals and Patients Communicate
    Author: van Servellen, Gwen

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  • 15 pages
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    Chapter 3 Problems in Access to and Availability of
    Health Care Intimately Linked to Patient–Provider
    Communications
    Author: van Servellen, Gwen

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  • 25 pages
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    Chapter 4 Principles of Human Communication
    Author: van Servellen, Gwen

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  • 24 pages
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    Chapter 5 The Nature of Therapeutic Communications
    Author: van Servellen, Gwen

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  • 23 pages
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    Chapter 6 Cultural Similarities and Differences and
    Communication
    Author: van Servellen, Gwen

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  • 23 pages
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    Chapter 7 The Pervasive Role of Empathy, Confirmation,
    and Compassion
    Author: van Servellen, Gwen

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  • 15 pages
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    Chapter 8 Communications That Contribute to Trust
    and Mistrust of Providers
    Author: van Servellen, Gwen

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  • 17 pages
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    Chapter 9 The Art and Skillful Use of Questions
    Author: van Servellen, Gwen

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  • 14 pages
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    Chapter 10 Therapeutic Use of Silence and Pauses
    Author: van Servellen, Gwen

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  • 14 pages
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    Chapter 11 The Impact of Self-Disclosures
    Author: van Servellen, Gwen

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  • 13 pages
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    Chapter 12 The Proper Placement of Advisement
    Author: van Servellen, Gwen

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  • 17 pages
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    Chapter 13 Reflections and Interpretations
    Author: van Servellen, Gwen

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  • 13 pages
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    Chapter 14 The Judicious Use of Confrontations, Orders,
    and Commands
    Author: van Servellen, Gwen

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  • 21 pages
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    Chapter 15 Communicating with Patients with Low Health
    Literacy
    Author: van Servellen, Gwen

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  • 20 pages
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    Chapter 16 Communicating with Patients Who Have Chronic
    and/or Life-Threatening Illness
    Author: van Servellen, Gwen

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  • 18 pages
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    Chapter 17 Communicating with Patients and Families
    in Crisis
    Author: van Servellen, Gwen

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  • 32 pages
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    Chapter 18 Communicating Effectively with Patients
    Displaying Significant Negative or Resistive
    Coping Responses
    Author: van Servellen, Gwen

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  • 21 pages
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    Chapter 19 Communications Within and Across Health
    care Provider Groups
    Author: van Servellen, Gwen

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  • 21 pages
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    Chapter 20 Conflict in the Health Care System: Understanding
    Communications and Resolving Disputes
    Author: van Servellen, Gwen

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  • 21 pages
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    Chapter 21 Family Dynamics and Communications with
    Patients’ Significant Others
    Author: van Servellen, Gwen

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  • 17 pages
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    Chapter 22 Patient’s Rights to Informed Choice and
    Consent in Health Care Decision-Making
    Author: van Servellen, Gwen

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  • 9 pages
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    Chapter 23 The Privileged Nature of Patient–Provider
    Communications: Issues of Confidentiality,
    Anonymity, and Privacy
    Author: van Servellen, Gwen

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  • 18 pages
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    Chapter 24 Health Communications to Enhance Behavior
    Change
    Author: van Servellen, Gwen

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  • 18 pages
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    Chapter 25 Altering Systems of Care to Enhance Health
    Care Communications
    Author: van Servellen, Gwen

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  • 14 pages
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    Chapter 26 Bringing Health Care Provider Communication
    to the Patient, Not Patient to Provider
    Author: van Servellen, Gwen

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  • 16 pages
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    Chapter 27 Communications to Promote Behavior Change
    Author: van Servellen, Gwen

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  • 15 pages
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    Chapter 28 Collaborative Care to Promote Treatment
    Adherence and Effective Mental Health Care
    Author: van Servellen, Gwen

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  • 17 pages
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    Chapter 29 Communications for Advance Care Planning
    Author: van Servellen, Gwen

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  • 17 pages
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    Chapter 30 Glossary
    Author: van Servellen, Gwen

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